9:00am to 5:00pm weekdays, 9:00am to 4:00pm Saturdays
9:00am to 5:00pm weekdays, 9:00am to 4:00pm Saturdays
CONDITIONS OF HIRE
In these conditions “The Company” means Guideissue Ltd. Trading as Bakers Coaches
These conditions apply whether a contract has been made verbally or in writing
The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative
Where a copy of these conditions has been given to the hirer at any time, or the hirer has been advised verbally of all significant terms, making a booking will be deemed to signify acceptance of them. Where a hirer makes a booking before receiving these conditions and without being advised verbally of all significant terms, the hirer may cancel the contract without liability to the operator within 48 hours of receiving these conditions. Otherwise, the hirer will be deemed to accept these conditions.
All quotations are given on the basis of the direct route unless otherwise advised and given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer. Unless otherwise stated admission charges, meals, accommodation and Parking charges for special events are not included in the price quoted. All hire charges are quoted exclusive of VAT, which will be added where applicable. Quotations are valid for 28 days unless otherwise notified.
3. Use of the Vehicle
The hirer cannot assume the use of the vehicle between the outward and return journeys, nor that it will remain at the destination for the hirer’s use, unless this has been agreed with the company in advance.
4. Drivers' Hours and Rest Periods
The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer, or the company reserves the right to curtail or otherwise alter any hire.
5. Route and Time Variation
Should any vehicle be detained by the Hirer or taken on a longer journey than that contracted for, the Company reserves the right to make an additional charge commensurate with the costs incurred.
The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
6. Seating Capacity and Seat Belts
The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. For their personal safety, all passengers should remain in their seats at all times with safety belts fastened (where provided) whilst the vehicles is in motion.
7. Conveyance of Animals
On a private hire, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.
NormaIly, written confirmation by the company is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
(i) If the Hirer does not have credit facilities with the Company then a non refundable deposit of 10% of the hire charge is payable at the time of booking and the balance of the hire charge must be paid 10 working days prior to the start of the hire unless any other terms have been confirmed by the Company in writing.
(ii) If the Hirer has prearranged credit facilities with the Company he will receive an invoice for which payment is due within agreed terms of payment. The company reserves the right to add interest at the rate of 3% above National Westminster Bank Plc base rate in force at the time being, calculated on a daily basis from the date by which payment should have been made.
(iii) Subject to prior arrangement with the Company the Company will accept payment from a non UK clearing Bank by Bank transfer. Such a payment shall be full sterling value of the value of the invoice rendered. All charges negotiation fees, interest or any other costs relating to the transfer of funds are to be the responsibility of the Hirer.
10. Cancellation by Hirer
a. If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to the total hire charge.
MORE THAN ONE VEHICLE
10 days or more
50% of hire
10% of hire
60% of hire
25% of hire
70% of hire
50% of hire
85% of hire
Day of hire before arrival
Of coach at departure point
At or after arrival of coach at
100% of hire
100% of hire
b. The cost of accommodation, meals and theatre tickets, which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.
c. Cancellation due to inclement weather conditions will be charged as stated in the table.
d. Theatre tickets* once purchased are not returnable and must be paid for in full. (* or other such ancillary service)
11. Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.
12. Vehicle to be provided
a. The company reserves the right to provide a larger vehicle than specified at no additional charge unless any extra seats are used in which case pro rata charge will be made to the hire charge.
b. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring, subject to such substitute so far as possible in the circumstances, being of at least equivalent quality.
13. Breakdown and Delays
The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
14. Agency Arrangements
Where the company hires in vehicles from other operators at the request of the hirer where the company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he had directly contracted such services and the hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of such supplier's terms and conditions brought about by the hirer's action.
15. Package Travel Regulations
a. If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an 'organiser' or a 'retailer' for the purposes of the Package Travel, Package Holidays, and Package Tours Regulations 1992 and as such may be required to comply with the provisions of those Regulations.
b. In this instance, the company cannot accept any liability that may be incurred for loss or damage that it would otherwise accept under the terms of the Regulations.
c. The hirer accepts responsibility for establishing whether or not they are so defined, and the company cannot accept liability for loss or damage incurred that should have been the responsibility of the hirer, if the hirer was the legally defined organiser or retailer.
d. Where the company agrees to act as an organiser or retailer, it will issue separate conditions of trading relating to its liabilities and responsibilities under the Regulations.
16. Passengers' Property
a. All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers' property is carried. Large bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements.
b. The company accepts any personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirer's responsibility to minimise risk of loss when property is left unattended.
c. The Company's liability for loss and damage to property, however caused, is limited to £500 per bag, case or package with an overall limit of £1000 (overall claim value) maximum per passenger. It is the responsibility of the hirer to ensure that items over this value are insured separately for loss and damage.
d. The limits in this section do not apply to personal injury claims.
e. All articles of lost property recovered from the vehicle will be held at the property's premises where the vehicle is based, and will be subject to the current Public Service Vehicle (Lost Property) Regulations. The company will provide details of this legislation on request.
17. Conduct of Passengers
a. The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) (Amendment) Regulations 2002. The hirer is responsible for any damage or abnormal soiling caused to the vehicle by any passenger for the duration of the hire.
In the event of complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. On receipt of any such complaint, the Company will acknowledge same within 5 working days and aim to resolve it within 21 days
No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.
20. Refreshment and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.
Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, and the conditions of entry to racecourses as laid down by the Race Course Association Limited under which it is an offence to permit alcohol onto a vehicle travelling to or from a designated sporting event. The company will provide details of these restrictions on request.
21. Other Coach Facilities
Where a toilet facility is booked, it must be used in ‘emergency’ only, due to limited capacity of the toilet.
Where a DVD facility is booked, DVDs are not provided by the company. DVDs supplied by the hirer will not be shown if found offensive or illegal and should be suitable for the whole party. It will be the hirer’s responsibility to ensure DVDs to be used are rented from an authorised source approved by the Federation Against Copyright Theft (FACT) e.g. Filmbank Distributors Tel: 0207 984 5950 web site: www.filmbank.co.uk
The Company’s insurance relating to the hire is limited and the Hirer and individual passengers are advised to insure themselves for those events not covered under the Company’s Policy, for example, delay and loss of luggage. The Company can arrange additional insurance cover on request.
23. Non Smoking
For passengers comfort and safety ALL coaches are designated NON SMOKING.
Once a confirmation has been issues to the hirer, providing there are 30 days prior to the departure date, the company reserves the right to pass on increases in the cost of fuel, taxes imposed by the governments of the UK and of other countries to be visited during the journey, road tolls, and foreign currency. No surcharges will be levied within 30 days of departure. On notification of such charges, the hirer may cancel the booking subject to the scale of cancellation charges shown in paragraph 10. The liability of the company will be limited to the cost of the hire and any ancillary services supplied.
25. English Law
This Contract is governed by English Law.
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Name: Guideissue Ltd
Place of registration: Cardiff
Registered office: The Coach Travel Centre
Victoria Business Park
Reg No: 2833153
VAT No: 278 5918 01